Technical Chat Support Specialist

Remote - 5003

We are one of the leading website builder platforms working in the global market.
We are looking for an energetic, multi-tasking technical chat support specialist. The agent must be familiar with the Internet world and particularly with the website builder field.

  • Experience and understanding of the website building field.
  • Proven Experience of customer service / sales via live chat.
  • Excellent communication, analytical, listening and organizational skills.
  • Excellent customer service skills and great enthusiasm for helping customers.
  • Excellent time management skills, attention to detail and the ability to multi task.
  • Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
  • Competent in MS office and web browser environments.
  • English level - Fluent/Native.
  • Availability to work during standard working hours and days in the U.S.
  • A team player with excellent communication skills.
  • Sales experience.
  • Additional languages.
  • Knowledge of HTML and CSS.
  • Experience with other website builder platforms.

  • Provide a positive customer experience for our customers.
  • Resolve queries of the customers through chat (and also e-mail).
  • Build customer relationships as part of the sales process.
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