Remote - 5003
We are one of the leading website builder platforms working in the global market.
We are looking for an energetic, multi-tasking technical chat support specialist. The agent must be familiar with the Internet world and particularly with the website builder field.
- Experience and understanding of the website building field.
- Proven Experience of customer service / sales via live chat.
- Excellent communication, analytical, listening and organizational skills.
- Excellent customer service skills and great enthusiasm for helping customers.
- Excellent time management skills, attention to detail and the ability to multi task.
- Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
- Competent in MS office and web browser environments.
- English level - Fluent/Native.
- Availability to work during standard working hours and days in the U.S.
- A team player with excellent communication skills.
- Sales experience.
- Additional languages.
- Knowledge of HTML and CSS.
- Experience with other website builder platforms.
- Provide a positive customer experience for our customers.
- Resolve queries of the customers through chat (and also e-mail).
- Build customer relationships as part of the sales process.